Support

How do I cancel my PenReps Premium subscription?

Open the Settings app on your iPhone → tap your name → Subscriptions → PenReps → Cancel Subscription. Your premium access continues until the end of your billing period.

I was charged but the app still shows free features — what do I do?

Pull down to refresh on the home screen, or force-close and reopen the app. If the issue persists after a few minutes, email us and include your Apple ID email so we can look into it.

How do I restore my purchase on a new device?

Open PenReps → Profile tab → scroll down and tap "Restore Purchases". Make sure you're signed into the same Apple ID you used to subscribe.

The AI scoring isn't working — what should I check?

AI scoring requires an active internet connection. Make sure you're connected to Wi-Fi or cellular data and try again. If it continues to fail, contact us below.

My streak disappeared — can it be restored?

Streaks are stored locally on your device. If you uninstalled the app or switched devices, streak data cannot be recovered. Going forward, Premium users get one streak save per week in the Profile tab.

How does PenReps use my writing samples?

When you submit writing for AI scoring, your text is sent to Anthropic's Claude AI for analysis. It is not stored after the response is returned. See our Privacy Policy for full details.